Support

SoloUp hasn't launched yet, but the team is already here. Most questions about how it'll work are answered below or in the FAQ.

Contact the SoloUp team

Email us and we'll get back to you as soon as we can. Include your device model and app version if you're reporting a bug — it helps us track it down faster.

support@ashtecapps.com

Common issues

A task or milestone isn't updating

Try closing and reopening the app. If tasks still aren't syncing, verifying your account keeps your data tied to your phone number instead of just your device.

Premium purchase issues

Purchases are billed through Google Play. If a purchase didn't unlock your milestones, check Google Play → Subscriptions to confirm it went through, then reopen SoloUp.

Managing or cancelling your subscription

Subscriptions are managed entirely through your Google Play account, not inside SoloUp. Go to Google Play → Subscriptions to change or cancel a plan.

Deleting your account or data

Go to Profile → Delete All Data inside the app for a full, permanent account and data wipe. This cannot be reversed.

Still stuck?

Browse the full FAQ for more detail on how goals, milestones, and Premium work.

View the FAQ