Privacy Policy

This Privacy Policy explains how SoloUp (“SoloUp,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use the SoloUp mobile application (the “App”). By using the App, you agree to the collection and use of information as described here.

1. Information We Collect

SoloUp is built to be anonymous-first: you can create and work through a goal without ever creating an account. We collect the following categories of information:

• Device and anonymous identifiers. When you first open the App, we assign an anonymous device-based identifier used to associate your goals and progress with your device before you create a verified account.
• Account information. If you choose to verify your account, we collect your mobile phone number and use a one-time passcode (OTP) to confirm it. You may also add a display name and profile photo.
• Goal and plan data. The goals you set, your answers to the AI personalization questions, the milestones and tasks generated for you, and your progress (completed tasks, completed milestones, trophies earned) are stored so the App can show you your plan and track your progress over time.
• Purchase information. If you subscribe to SoloUp Premium or make an in-app purchase, purchase and entitlement data (such as which plan you purchased and its status) is processed through Google Play Billing and RevenueCat. We do not receive or store your payment card details.
• Usage and diagnostic data. We collect basic technical information (such as app version, device type, and crash/error logs) to keep the App reliable and to diagnose problems.

2. How We Use Your Information

• To generate and personalize your goal plans, milestones, and tasks.
• To save and sync your progress, trophies, and Goal History.
• To operate the freemium model and manage your subscription entitlements.
• To provide customer support and respond to your requests.
• To maintain the security, stability, and performance of the App.
• To comply with legal obligations.

3. AI-Generated Content

SoloUp uses a third-party AI provider (OpenAI) to generate your personalization questions, goal plans, and task breakdowns. The goal text and answers you provide are sent to this provider solely to generate your plan. We do not send your phone number, name, or other direct identifiers to the AI provider as part of this process. AI-generated plans are suggestions only — see our Terms & Conditions for more on how to treat this content.

4. Third-Party Service Providers

We rely on trusted third parties to operate SoloUp, each of which processes a limited slice of your data on our behalf:

• OpenAI — generates goal plans, task breakdowns, and question flows.
• Google Play Billing & RevenueCat — process subscriptions and one-time purchases and manage entitlements.
• Amazon Web Services (AWS S3) — hosts trophy artwork and related media.
• Cloud infrastructure and hosting providers that run our backend and store your goal, milestone, and task data.

These providers are only permitted to use your information as necessary to provide their services to us, and are bound by their own privacy and security obligations.

5. Data Retention

We retain your goal, milestone, task, and account data for as long as your account is active, so that your Goal History remains available to you. If you use the Delete All Data option in your profile, we permanently delete your goals, milestones, tasks, and account information, subject to any residual copies retained briefly in backups or as required by law.

6. Your Choices and Rights

• Delete All Data. You can permanently delete your account and all associated data at any time from Profile → Delete All Data. This action cannot be undone.
• Access and correction. You can edit your name and profile photo directly in the App at any time.
• Marketing communications. If we ever send you optional marketing communications, you can opt out at any time.

Depending on where you live, you may have additional rights over your personal information under applicable data protection law, including the right to request access to, correction of, or deletion of your data. You can exercise these rights by contacting us — see Section 10.

7. Children's Privacy

SoloUp is not directed at children, and we do not knowingly collect personal information from anyone under the age of 13 (or the applicable minimum age in your jurisdiction). If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be processed and stored in countries other than your own, including where our service providers operate servers. We take steps to ensure your information continues to be protected wherever it is processed.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, contact us at support@ashtecapps.com or through the Support page in the App.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date above and, where appropriate, notify you in the App.